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Job Board

IT Staffing

Strategic Planning PM (Call Center)



Job ID

4430

Contract

$85.00 / Per Hour

Duration

11 Months

Location

Toronto ON

Date Posted

2010-07-29

Position Category

Project Manager - Infrastructure



Details

Requirements

Deliverables:

Create and revise strategic plans for the development a Call Centre

Develop and maintain project documentation, including developing detailed project documentation such as project charters, Gantt charts, templates, status reports,briefing notes and presentations to senior management

Recommend substantive project parameters, including resource requirements, timelines, scope, deliverables, evaluative tools and measurements

Develop committee terms of reference, maintain committee

Advise and make recommendations regarding adoption of best practices when establishing new methods of client service delivery

Facilitate planning sessions, and recommend communication strategies

Evaluate client service projects, programs and initiatives and make

recommendations for continuous improvement

 

Requirements:

Advising/managing development of call centres

Advising senior management/Board of Directors

Creating project/program documents and artifacts in a public service environment




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